19. Describe a time when you received good service
in a shop/store
- You should say:
- Where the shop is
- When you went to the shop
- What service you received from the staff
- And explain how you felt about the service
Vocabulary
1. Attentive – Paying close attention to something or someone.
Example: The staff were very attentive to my needs.
2. Welcomed – Made to feel accepted or comfortable.
Example: The friendly salesperson made me feel welcomed right away.
3. Pros and cons – The advantages and disadvantages of something.
Example: He explained the pros and cons of each product.
4. Push – To aggressively try to sell something.
Example: He didn’t try to push the most expensive product on me.
5. Budget – The amount of money available for spending.
Example: He focused on what would suit my budget and preferences.
6. Won me over – To persuade or convince someone to favor a particular thing.
Example: His honest approach really won me over.
7. Technical features – Specific functionalities or characteristics of a device.
Example: I had a few questions about the technical features of the headphones.
8. Go the extra mile – To make an extra effort to achieve something.
Example: The staff went the extra mile by giving me a demonstration.
9. Demonstration – Showing how something works or how to do something.
Example: He gave me a demonstration of how to pair the headphones with my phone.
10. A breeze – Something that is easy to do or experience.
Example: The entire shopping experience was a breeze.
11. Over the moon – Extremely happy or pleased.
Example: I left the store feeling over the moon.
12. Personalized service – Service tailored to the specific needs of an individual.
Example: Getting such personalized service is rare these days.
13. Lasting impression – A memory or effect that remains for a long time.
Example: The service left a lasting impression on me.
sample answer
Well, there’s one experience that stands out when I think of great service. Last year, I visited an electronics store called Tech Hub, which is located in a busy shopping mall in the heart of my city. I went there to buy a pair of wireless headphones, as my old ones had stopped working.
I went to the store on a Saturday afternoon, so it was quite crowded. Despite that, the staff were very attentive. As soon as I entered the store, a friendly salesperson greeted me with a smile, which made me feel welcomed right away. He politely asked what I was looking for and took the time to listen to my needs. He then recommended a few options, explaining the pros and cons of each. What I appreciated the most was that he didn’t try to push the most expensive product on me. Instead, he focused on what would suit my budget and preferences, which really won me over.
When I had a few questions about the technical features, the staff patiently explained everything in simple terms, even going the extra mile to give me a demonstration. He showed me how to pair the headphones with my phone and let me try them out before making the purchase.
Overall, I was very satisfied with the service because it was not only quick but also professional and friendly. The staff’s helpful attitude made the entire shopping experience a breeze. I left the store feeling over the moon, knowing that I had made a good decision, thanks to their advice.
In today’s fast-paced world, getting such personalized service is rare, and it really left a lasting impression on me. I’ll definitely be returning to that store in the future.
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